Welcome to Baldwins Butchers & Delicatessen!

Frequently Asked Questions

Here you will find answers to our most commonly asked questions regarding everything from ordering and delivery though to the preparation and cooking.

 

If you do have a question that we have not covered below please do not hesitate to contact us online;

 

Contact us
info@baldwinsbutchers.co.uk
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Alternatively you can speak to an advisor on 0208 340 5934

 

 

Ordering

 

How do I order online?
It's easy to order online, see our How to Order page for a step by step guide.
Can I order using another method?
Yes ofcorse.
  • You can order by phone on 0208 340 5934.
  • To order by email please contact info@baldwinsbutchers.co.uk
  • To order by post please contact Baldwins Butchers, 469 Green Lanes, Haringey, London, N4 1AL
  •  
  • Our lines are open 8am - 7pm Monday to Friday, 8am - 6pm Saturday and 9am - 6pm Sunday. You can also order by, email or post, see our How to Order page for further details.
What payment methods can I pay for my order?
  • Debit/Credit card secure payment through our website checkout.
  • Over the phone by calling an advisor on 0208 340 5934
  • Email – an invoice and a link will be sent to you to make payment via our secure payment checkout.
  • Cheque to be names and addressed to Baldwins Butchers, 469 Green Lanes, Haringey, London, N4 1AJ
I have a promotional code - how do I use it?
The best method is to enter the whole website address, including the code, into the address bar i.e. www.baldwinsbutchers.co.uk/abc123 or enter the code into the search bar in the top right of the Baldwins Butchers home page. You can also enter the code in the “Offer Code” section in the first page of the checkout process. If you have any problems, please call and speak to an advisor on 0208 340 5934.
How do I change an item I've bought online?
If you need to change or amend your order we can do this provided we have sufficient time to do so. Please call and speak to a member of our staff on 0208 340 5934 or contact us online as soon as possible.
How do I cancel an order I've made online?
If you need to cancel your order please call 0208 340 5934 and speak to one of our staff or contact us online as soon as possible.
How do I know your site is secure?
The site is protected by 123-Reg SSL, meaning we comply with the strongest identity authentication standard available today.
Why can't I remove my card details?

Card details are not stored on the site. A token system is used so that your details remain safe with our secure online payments partner CardSave.

If you are not able to remove or edit you card details and would like to then please contact us online or speak to a staff member 0208 340 5934